Hilton Reviews

Guests can pay for their stay at all hotels, online and through Hilton reservations with Hilton Honors Points, Major credit / debit cards, and Be My Guest certificate. In addition to these forms of payment, hotels in China accept WeChat and AliPay. It's important to note that you can use any credit / debit card to make a reservation but the payment will need to be processed with a card that matches the name on the reservation. You can't use your card to pay for another guest's stay. For travel agents, payment in the agent’s preferred currency and preferred method, including ACH, wire and cheque, is accepted.

Hilton offers a variety of accommodations and terms. The lowest price is always offered on the official Hilton booking channel. If a lower qualified price is found on another site, Hilton offers a Price Match Guarantee. This means that not only will they match the lower price, but they will also give an additional 25% off the room rate for each night of the stay. The lower price must be for the same accommodations and terms and must be available with no booking limitations or restrictions. Hilton also offers a variety of special rates and exclusive offers. For example, there is an Advance Purchase Discount that can save up to 17%, and options to multiply your points or get free bonus points at new hotels. There are also packages available such as the Park & Stay and the Breakfast Included Package. For those planning in advance, Hilton offers resort and all-inclusive hotel deals that can save up to 40%.

Hilton.com offers a wide range of products and services. The Hilton Honors guest loyalty program is one of the key services, providing unrivaled hospitality to guests. Hilton.com features a collection of 22 distinct hotel brands, each designed to offer exceptional stays in more than 7,500 worldwide locations.

The brands are categorized into different experiences. For luxurious getaways, there are iconic hotels and resorts like Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, and Conrad Hotels & Resorts. For local escapes, there are immersive stays in the best neighborhoods with brands like Canopy by Hilton, Tempo by Hilton, and Motto by Hilton.

For premium experiences, there are sophisticated hotels and resorts like Signia by Hilton, Hilton Hotels & Resorts, and DoubleTree by Hilton. Lastly, for curated collections, there are bespoke and uniquely designed hotels in remarkable destinations like the Curio Collection by Hilton. Each brand is designed to offer a unique experience to its guests.

Hilton.com also offers a range of special rates and exclusive offers to help guests get more from their stay. From beach getaways to resort escapes, Hilton.com helps curate the perfect stay for its guests. The Hilton Honors app enhances the stay experience by allowing guests to book hotels, explore destinations, earn rewards, and much more.

To get in touch with Hilton Customer Support, the primary contact number is 1 (888) 446-6677. For more detailed inquiries, the official Hilton website provides a Contact Us page where you can fill out a form with your contact information and query. Additionally, there are email addresses available for correspondence: guestcorrespondence@hilton.com and hilton.comments@hilton.com. If you prefer to request a call back, you can do so through the Hilton's customer support web page or on the mobile app. Enter your phone number and the topic you'd like to discuss, and a representative from the company will call you back. Please note that these contact methods may vary depending on your location and the nature of your inquiry.

Hilton Honors Points are a form of currency in the Hilton Honors rewards program. Members can earn these points through various activities such as hotel stays, dining, credit card usage, and more. The points can be used for free nights at Hilton hotels, shopping, car rentals, airline transfers, and even unique experiences. The number of points earned is based on the member's Hilton status level. For instance, members with no elite status earn 10 points for every eligible $1 spent, while Diamond members earn 20 points for every eligible $1 spent. The points can be used in any combination of points and money, starting at 5,000 points. There are no blackout dates for booking with points. Members can also pool their points with up to 10 other members to plan a trip together and get away faster. The Hilton Honors program offers flexibility with points, allowing members to redeem them for stays or with shopping and travel partners. It's a way for Hilton to reward loyal customers and enhance their stay experience.

Hilton offers a variety of special rates and promotions. Some of the notable ones include 2X Points, where guests can earn double Hilton Honors Points for each night of their stay. The Honors Discount Advance Purchase allows guests to save up to 17% off the Best Available Rate by booking in advance. The Breakfast Included offer provides breakfast for every registered guest, each night of their stay.

Hilton also offers discounts for AARP Members and AAA/CAA Members, both up to 10%. The Park, Stay, & Go offer includes parking plus shuttle service to and from select airports and cruise ports. The Experience the Stay package includes an on-property credit and additional perks, like premium WiFi and early check-in.

There are also special rates for military families and seniors, as well as offers for earning bonus points with car rentals and Lyft rides. Hilton Honors members can earn up to 5,000 Bonus Points and save on qualifying car rentals with Alamo, Enterprise, and National. They can also link their Hilton Honors and Lyft accounts to earn Points on every ride or redeem Hilton Honors Points for Lyft ride credits.

Lastly, Hilton offers a variety of credit card deals where members can earn bonus points. For example, with the Hilton Honors American Express Card, members can earn 80,000 Bonus Points. With the Hilton Honors American Express Surpass® Card, they can earn 130,000 Bonus Points. With the Hilton Honors American Express Aspire Card, they can earn 150,000 Bonus Points. And with the Hilton Honors American Express Business Card, they can earn 175,000 Bonus Points.

Please note that these offers may vary by location and availability, and terms and conditions apply.

Yes, Hilton offers a price match guarantee. If you find a lower qualified price for the same accommodation and terms either before you book or within 24 hours after you make a reservation through an official Hilton booking channel, they will match the price and give you 25% off your stay.

Guests can pay for their stay at all hotels, online and through Hilton reservations with Hilton Honors Points, major credit/debit cards, and Be My Guest certificate. Hotels in China accept WeChat and AliPay.

For reservations cancelled past the cancellation date, charges may incur. Charges may vary by hotel.

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy.